Your bill is due the day before the day of the month that you originally signed up for your services. If you are not sure what day that is, you can login to your client control panel click on the ACCOUNT tab then click on SUBSCRIPTIONS. Select your subscription, your due date is the day before your subscription START DATE. After that, it is considered late and a late fee may apply.
Every month you will receive a RENEWAL ORDER via email 10 days before your due date. For your convenience, you will then receive a REMINDER notice via email 5 days before your due date if your payment hasn't been received yet.
If you have a credit card on file for auto bill pay, you can disregard the REMINDER notice and your card will be debited on your due date. If your CC is rejected, you will receive a notice via email and your account will be placed in GRACED status until your balance is paid.