Why can't I send email?

Most likely your connection to the SMTP server is blocked by your ISP or your ISP's mail server is down.

If you're using SMTP services provided by Southo.net you will need to set your email client to authenticate (provide username and password) if it's not already.

Another reason may be that your ISP is blocking port 25. In this case, set your mail client to use port 587 for SMTP.

Consult your email client documentation for details on where to change these settings

  • 0 Users Found This Useful
Was this answer helpful?

Related Articles

How do I reset my email password through Webmail?

Login to webmail at http://webmail.yourdomain.com Usernames are the entire email address,...

How do I retrieve/reset my email password in my Client Area?

If you have forgotten your email password, you cannot retrieve it as all passwords are encrypted...

How do I create a new email address?

Login to your Client Area Click on the green Active button in the yellow Your Products and...

What are my POP3/IMAP/SMTP settings?

POP3 Hostnames (incoming) mail.yourdomain.com Username: youremail@yourdmain.com Password:...