South O' Internet Services has high-security measures in place for taking payments online. One of the measures is an Address Verification System(AVS). There is not a glitch in our system, it is how address verification works between the banks.
EXPLANATION: This verification can only be done after the transaction clears the card holder's issuing bank to verify that the funds are available. At this point, the issuing bank will put a hold on the funds for capture by our processor. Once that happens, the transaction is sent to South O' Internet Services payment processor. Before they process(capture) the payment, they make sure that the billing address that was entered for that credit card during the checkout process matches the billing address on file at the card holder's issuing bank. If this address does not match, the transaction fails the AVS and is declined. Unfortunately, because the funds have already been authorized at the card holder's issuing bank, it takes a few days before they remove the hold on the funds. It has been said that it could take up to 30 days, however, we have yet to see it take that long. It depends on the issuing bank.
WARNING: If you are attempting to complete a transaction and you receive the error message that it cannot be completed, please give your issuing bank or South O' Internet Services Customer Service a call before attempting the transaction a second time. If it is being declined due to an AVS mismatch, multiple attempts will result in your bank putting a hold on funds for each attempt.
